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e-bot7 GmbH

(Junior) Solution Architect

Employee
Munich, Germany
IT / Software

This is e-bot7 – Artificial Intelligence for Customer Service

We revolutionize Customer Service with Artificial Intelligence. Speed, passion and drive are the basis of our DNA. We put our customers at the center of everything we do, and we never stop until the job is done. We’re creating our own path, with a global and diverse team driving long-term growth and innovation. We don’t like “not possible”. We like new ideas, open-mindness, honesty and we always bring an element of fun into our work. Join our team and be ready to change the world with us.

We are one of the leading companies in Artificial Intelligence, providing our services to the world's most innovative companies. With our expert team of application developers and data scientists we work closely together with our customers to always be ahead of the game and to create state-of-the-art technology. Become part of our fast-paced environment and join our team building the most innovative and revolutionary technology in the market.

Some of our awards include: Insurance Disruptor of the Year, Impact Growth EU Tech of the Year, CCW Most Innovative CS Solution, Impact Diamond - Best InsurTech and many more.

Responsibilities

▪ Define software architecture, components, infrastructure and nonfunctional product requirements

▪ Engages IT and business management: face to face interaction

▪ Understands which offerings best address customer needs and business requirements

▪ Provides solutions to meet client requirements and is able to adapt to new requirements

▪ Identifies and evaluates value-add alternatives for customers

▪ Responsibility deliver against the defined business outcomes by using clever solutions to problems, utilizing resources in an efficient way

▪ Provides solution advice, drives proposals, presentations, and other customer communications during pursuit

Requirements

▪ Exceptional written and oral communication skills in German and English

▪ Experience in project management

▪ Bachelor’s degree or foreign equivalent in Information Technology, Engineering, or equivalent.

▪ Experience communicating complex technical concepts to external business and technical audiences

▪ Hands on experience with Cloud Platforms (i.e. AWS, Azure, Google Cloud)

▪ Strong focus on delivery

▪ Experience with or knowledge of REST API implementation

▪ Development experience with at least one programming language such as Python, JAVA, JavaScript or Ruby

▪ Relevant work experience in solution selling and/or consultative selling

▪ Ability to travel

▪ Very good knowledge of conceptual and abstract work

▪ Excellent communication skills, able to present to a wide range of audiences

▪ Proven ability to manage multiple projects simultaneously while maintaining strict attention to detail

▪ Ability to prioritize, escalate and lead efforts on complex customer requests

Preferred Qualifications

▪ Demonstrates a broad knowledge of outsourcing services and solutions, with expertise in area of specialization.

▪ Investigates and evaluates new services and product offerings

▪ Related industry experience & relevant certifications

▪ Public speaking experience

▪ Experience with public cloud providers and private cloud solutions

▪ Experience with AWS Lambda, API Design, Platform Integrations

▪ Fluent in Spanish/French or Italian

Who we are

e-bot7 brings artificial intelligence to customer service and helps companies achieve greater customer service efficiency. The system analyzes inbound messages and provides agents with accurate response suggestions. This reduces the average handling time by up to 80% and automates repetitive questions and processes right after integration.

If you are interested and meet the requirements, please send us your CV. We will get in touch with you as soon as possible.

We are looking forward to hearing from you.

Your e-bot7 Team

See job details

This is e-bot7 – Artificial Intelligence for Customer Service

We revolutionize Customer Service with Artificial Intelligence. Speed, passion and drive are the basis of our DNA. We put our customers at the center of everything we do, and we never stop until the job is done. We’re creating our own path, with a global and diverse team driving long-term growth and innovation. We don’t like “not possible”. We like new ideas, open-mindness, honesty and we always bring an element of fun into our work. Join our team and be ready to change the world with us.

We are one of the leading companies in Artificial Intelligence, providing our services to the world's most innovative companies. With our expert team of application developers and data scientists we work closely together with our customers to always be ahead of the game and to create state-of-the-art technology. Become part of our fast-paced environment and join our team building the most innovative and revolutionary technology in the market.

Some of our awards include: Insurance Disruptor of the Year, Impact Growth EU Tech of the Year, CCW Most Innovative CS Solution, Impact Diamond - Best InsurTech and many more.

Responsibilities

▪ Define software architecture, components, infrastructure and nonfunctional product requirements

▪ Engages IT and business management: face to face interaction

▪ Understands which offerings best address customer needs and business requirements

▪ Provides solutions to meet client requirements and is able to adapt to new requirements

▪ Identifies and evaluates value-add alternatives for customers

▪ Responsibility deliver against the defined business outcomes by using clever solutions to problems, utilizing resources in an efficient way

▪ Provides solution advice, drives proposals, presentations, and other customer communications during pursuit

Requirements

▪ Exceptional written and oral communication skills in German and English

▪ Experience in project management

▪ Bachelor’s degree or foreign equivalent in Information Technology, Engineering, or equivalent.

▪ Experience communicating complex technical concepts to external business and technical audiences

▪ Hands on experience with Cloud Platforms (i.e. AWS, Azure, Google Cloud)

▪ Strong focus on delivery

▪ Experience with or knowledge of REST API implementation

▪ Development experience with at least one programming language such as Python, JAVA, JavaScript or Ruby

▪ Relevant work experience in solution selling and/or consultative selling

▪ Ability to travel

▪ Very good knowledge of conceptual and abstract work

▪ Excellent communication skills, able to present to a wide range of audiences

▪ Proven ability to manage multiple projects simultaneously while maintaining strict attention to detail

▪ Ability to prioritize, escalate and lead efforts on complex customer requests

Preferred Qualifications

▪ Demonstrates a broad knowledge of outsourcing services and solutions, with expertise in area of specialization.

▪ Investigates and evaluates new services and product offerings

▪ Related industry experience & relevant certifications

▪ Public speaking experience

▪ Experience with public cloud providers and private cloud solutions

▪ Experience with AWS Lambda, API Design, Platform Integrations

▪ Fluent in Spanish/French or Italian

Who we are

e-bot7 brings artificial intelligence to customer service and helps companies achieve greater customer service efficiency. The system analyzes inbound messages and provides agents with accurate response suggestions. This reduces the average handling time by up to 80% and automates repetitive questions and processes right after integration.

If you are interested and meet the requirements, please send us your CV. We will get in touch with you as soon as possible.

We are looking forward to hearing from you.

Your e-bot7 Team

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About e-bot7 GmbH
We revolutionize Customer Service with Artificial Intelligence. Speed, passion and drive are the basis of our DNA.
51-200 employees
Information Technology (IT)
Munich, Deutschland
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Contact Person:
Xaver Lehmann
Managing Director / Co-Founder / Forbes 30 under 30
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